Could terms and conditions please be replaced with refund policy and could it say:
‘We do not accept refund requests. However, we are committed to 100% customer satisfaction. Should your product arrive faulty, please email us on firstname.lastname@example.org and we will endeavour to fix the problem. Biankha and friends.’
Can there be a tick box at checkout saying,’ I have read and agree to the refund policy.’
All dolls will be: £26.00
All items are processed and shipped from the United Kingdom. We aim to dispatch within 48 hours of receiving your order.
All postage within the UK: FREE and delivered within 2-3 working days.
Postage to anywhere within the EU: £7.00 within 3-5 working days.
Postage to the rest of the world: £7.00 within 5-7 working days.
Postage to outside the UK will be fully tracked.
Biankha and friends are not liable for any customs taxes charged by inbound countries.
If you need an urgent delivery please contact us on email@example.com to find out about our special delivery rates.
For any sales enquiries please email us on: firstname.lastname@example.org
For any general questions that aren’t answered in our FAQs please email us on: email@example.com
You can also write to us at our head office:
Biankha and friends ltd
24 Holborn Viaduct,
City of London
We will endeavour to respond to all correspondence within 24 hours from receipt.
If you have any wholesale enquiries (10+) dolls please contact us on: firstname.lastname@example.org with subject: wholesale enquiry.
Biankha and friends was created to empower, motivate and inspire, in particular, young girls of colour, to excel in the 21st century. Our mission is to educate and encourage young girls to embrace their culture and heritage, whilst succeeding in a modern and ever changing society, through dolls, role play, books, animation and everyday items.
Biankha and friends was created by Charlotte Francis, a single mother to her only daughter after noticing a shortage in the availability of ethnic dolls in high street stores and low morale and self- esteem amongst the young girls of colour Charlotte has worked with. Biankha was designed and created from scratch by Charlotte and her name derives from the word ‘Ankh’, the Egyptian symbol for life.
Our mission is to educate young children about their true history and encourage them to strive to reach their full potential, whilst taking pride in their culture and communities. We hope to ‘inspire little princesses to become queens’.